Responsible Gaming

    Our Commitment to Safe Gaming

    At wendelgenosa.com, we believe that online casino gaming should be enjoyable entertainment only. Gambling is not a way to earn money, solve financial problems, or replace employment income. It should be viewed as a form of leisure activity with costs, just like going to the movies or dining out.

    We are committed to promoting responsible gaming practices and supporting our Canadian players in maintaining a healthy relationship with online gaming.

    Age Verification

    Online casino gaming is strictly for individuals aged 18 years or older in Canada, or the legal age of majority in their province of residence.

    We verify the age and identity of all players before allowing access to gaming platforms. If you are under the legal age, you must not register or participate in any gaming activities.

    Warning Signs of Problem Gambling

    If you recognize any of the following signs in your gaming behavior, it may indicate a problem:

    • Chasing Losses: Continuing to gamble to recover money you've lost
    • Hiding Your Gambling: Being secretive about the amount of time or money you spend gaming
    • Gambling with Borrowed Money: Using credit cards, loans, or borrowing from others to fund gambling
    • Neglecting Responsibilities: Prioritizing gambling over work, school, family, or personal obligations
    • Unsuccessful Attempts to Stop: Repeatedly trying and failing to reduce or quit gambling
    • Loss of Control: Gambling longer or with more money than intended
    • Withdrawal Symptoms: Feeling anxious or irritable when not gambling
    • Relationship Problems: Conflicts with family or friends due to your gambling
    • Financial Strain: Difficulty paying bills or meeting other financial obligations
    • Escalating Bets: Needing to gamble with larger amounts to achieve the same excitement

    Responsible Gaming Tools

    We provide several self-help tools to help you maintain control:

    • Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
    • Loss Limits: Establish a maximum amount you're willing to lose during a gaming session
    • Session Time Limits: Set time reminders to help you take breaks during gaming
    • Reality Checks: Receive periodic notifications about your gameplay duration and spending
    • Self-Exclusion: Temporarily or permanently close your account if you feel your gaming is becoming problematic
    • Account Pause: Take a break from gaming for a specified period without closing your account

    These tools are available in your account settings. We encourage you to use them proactively.

    Support Organizations in Canada

    If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

    Responsible Gambling Council

    Website: www.responsiblegambling.org

    The leading Canadian organization dedicated to promoting responsible gambling and preventing gambling-related harm.

    Gamblers Anonymous Canada

    A peer support organization offering meetings and resources for individuals and families affected by problem gambling across Canada.

    National Council on Problem Gambling (USA)

    Website: www.ncpgambling.org

    Provides resources and support for North American gamblers. Call 1-800-522-4700 for the National Problem Gambling Helpline (available 24/7).

    Provincial Resources

    Many Canadian provinces offer specialized gambling addiction services. Contact your provincial health authority or search your province's health website for local support services.

    International Support Resources

    For players in other jurisdictions:

    Take Action Today

    If you suspect you may have a gambling problem, please seek help immediately. Problem gambling is treatable, and support is available.

    Remember:

    • Gambling should only be done with money you can afford to lose
    • Never gamble to escape problems or negative emotions
    • Set strict limits before you start playing
    • Take regular breaks
    • Reach out to friends, family, or professionals if you're concerned

    If you need help now, contact the Responsible Gambling Council or call the National Problem Gambling Helpline at 1-800-522-4700 (24/7, confidential).

    Last updated: 2026